store policy
customer care
ARRIVAL
We now ask that you do not arrive early to your scheduled appointment due to COVID-19 risks arrive only for your scheduled appointment time only, Please arrive to your scheduled appointment time with clean/makeup free eyes and lashes. Extra time spent cleaning your lashes will mean less time to apply the lash extensions. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you will still be charged the full cost of the service
We ask that you bring absolutely NO guests allowed to your appointments, if you need to arrive with someone we ask that you inform us prior to allow an additional guest with you, we want to continue to enforce social distancing practices in our store for our clients and our own safety
CHANGING YOUR APPOINTMENT
A minimum of 24 hours notice is required to reschedule/cancel a booked appointment without penalty.
SICKNESS OR FAMILY EMERGENCY
If you, or another person in your household, has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. For your safety and that of staff and other clients, please do not come to your appointments sick. If it is assumed you are currently sick, your appointment may be cut short or cancelled and rescheduled for when you are healthy again. A one time allowance of last minute cancellation or reschedule will be permitted for sickness or family emergency. After that, the cancellation and no show policy is in effect.
We also ask, if you or any one in your house hold has traveled within the last 14 days prior of
your scheduled appointment, that you advise us when booking and we can reschule you in after you have self quarantined to avoid risks.
CANCELLATION+NO SHOW
As a courtesy, appointment reminders are sent out 72 and 24 hours either by text, email or both. If an appointment is cancelled or rescheduled within 24 hours of your appointment, you will be charged 50% of your service as a cancellation fee. If you reschedule or no show your appointment within 4 hours of your scheduled appointment time, you will be charged 100% of your service as a cancellation fee. A credit card must be kept on file or a deposit must be made for all new clients or appointments. It will be required at the time of booking and credit cards will not be charged unless the aforementioned has occurred. This is to protect your time that is set aside especially for you, as well as to protect our time which books up quickly. In turn, we promise to keep appointments on time, give you our full and undivided attention and of course, the best lash work Etobicoke has to offer!
OTHER ARTISTS' WORK
If you currently have eyelash extensions on from another lash artist, there may be the possibility that your current extensions will need to be removed and put back on properly. Due to the unregulated nature of eyelash extension trainings, certifications and state board regulations, there are a lot of lash artists that have been improperly trained and at Bella Babe Beauty Bar, our priority is your natural lash health and eye safety. Thus, if you are coming in for a touch up from another lash artist, then you agree that your current extensions may need to be removed and a new full set will be applied at the appropriate full set price.This will be discussed and fully explained to you prior to any service being performed.
REFUND POLICY
You are paying for artist time, product and other expenses used to provide you with a service. No refunds will be given for any reason on services or products. If you are unhappy with a service, you may contact us within 72 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done so with a complimentary 30 minute express touch up if it is at the fault of application or product. Any concerns addressed after 72 hours of your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the service
FORMS OF PAYMENT
We currently accept All forms of payment including , cash , debit and all major credit cards.
* HST is always added to the cost of your service(s) at time of check out.